I brought my car in for a quick fix because I thought the window was off its track . Dan had a mechanic look at it immediately and found that an actual plastic part was broken. They made a temporary fix and said they would call me back with a quote for repair and I went on my way. Within an hour we had the estimate. Dan then asked me when there was a convenient time to bring the car back in as well as asking me if I needed transportation after dropping my car off.
A week later, I brought the car in and Dan asked again if I needed transportation and if I had a deadline for the car. I declined transportation and said there was not any hurry. He thanked me and said the day was pretty busy and he would call when it was done. To my surprise, he called me that afternoon and said the car was fixed and the cost was less than estimated. It was close to quitting time so he parked the car out front and said to take it if I was in town and that we would settle up after the weekend.
This is why I have remained a customer with the Keith Cox Autobahn since I bought my first car from him in 2007.